Waltham West Suburban Chamber of Commerce
Women in Business Breakfast Series
Featured Speaker: Lynn M. Thomas, Thomas Consulting, Inc.
About Ms. Thomas:
Ms. Thomas is the founder and CEO of Thomas Consulting, located in Newton, Massachusetts. Her firm specializes in Customer and employee loyalty and retention, which plugs the “leaky Customer and employee bucket” and thereby increases a company’s profits.
Her unique methodology focuses on generating extraordinary experiences for Customers and employees that keep them coming back for more and bringing their friends. This methodology accelerates sales, referrals, and cross-sales. Her unique approach lays out the action steps toward cultivating a powerfully driven, customer-focused company that produces remarkable, even outstanding results!
Ms. Thomas has been a columnist for trade publications and also has authored many articles. Her second book, “Wow Your Way To Profit” was published in May 2015 by Amazon. She has specialized in Customer and employee loyalty and retention for over 25 years and has worked with 475 companies in different industries.
Ms. Thomas is a nationally acclaimed, powerful, engaging and dynamic speaker on Client and employee loyalty and retention issues. She is also an experienced, knowledgeable and pragmatic consultant with a proven track record of working with companies to increase their profit.
Prior to starting her company 25 years ago, Ms. Thomas started her career as a tax attorney with Arthur Andersen, then a Private Banker and then Change Agent with Bank of Boston. She holds a J.D.cum laude from Suffolk University and a B.A. cum laude from Wesleyan University. She is a member of the Massachusetts Bar Association.
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